MobTerms and Conditions

Travel reservations through VinaTravel  are secure and guaranteed. In most cases, advance payment by credit card or bank transfer is required.
The charge on your card will appear as VinaTravel .
The use of this site is expressly conditioned on your acceptance of the following terms and conditions.

1. RESERVATIONS

The rates listed on VinaTravel website are only available through our service. If you would like to make a reservation directly with the hotel or other services you will need to contact them directly, and you will usually be charged more.
We will check the availability on your behalf when we receive your request. When making a reservation we allow you to enter other choices in order of preference. Please remember that by combining "availability check" and "reservation" into one step, we can offer you lower prices.

PLEASE NOTE: You are required to confirm acceptance of your reservation and settle an advance payment or provide your credit card details, otherwise your reservation(s) will be cancelled automatically.

2. CANCELLATION and NON-ARRIVAL POLICY

Different destinations have different payment modes to secure services.
Full prepayment destinations
There will be a cancellation charge of 3% for Visa and Master card, the processing fee plus an additional charge are as follows.

• There will be a full refund if we receive cancellation in writing by email or fax more than 10 working days before arrival date for four and five star hotels and resorts
• In the event of cancellation less than 7 working days  the full charge will be applied.
• Time limit for cancellation in two and three star hotels and resorts is 2 working days.
• There will be no refund for last minute cancellations (less than 2 working days) or non-arrivals.

Part payment destinations (deposits paid to secure services.)

• Deposits made to secure bookings are REFUNDABLE.
• Cancellations less than 7 working days prior to arrival for four and five star hotels and other services a full charge  will be made.
• Time limit for cancellation in two and three star hotels and resorts is before 2 working days.
• There will be no refund for last minute cancellations (less than 2 working days) or non-arrivals.

Refunds are generally not permitted if you checkout earlier than the expected day. However, we can consider requests and after a discussion with the booking agents and hotels concerned, a proportional refund can sometimes be made. Each case is treated on an individual basis.
Some hotels have a slightly different policy and in this case the terms will be clearly advised to you on the booking confirmation.
3. SITE AND CONTENT OWNERSHIP

This site, and each of its modules, is the copyrighted property of VinaTravel and/or its various third party providers and distributors. Third party providers and distributors own much of the content found on this site. None of the content or data found on this site may be reproduced, sold, transferred, or modified without the written permission of Vietnamparadisetravel.com and/or its third party providers and distributors.

4. AGE AND RESPONSIBILITY

You must represent that you are of sufficient legal age to use this site and to create binding legal obligations for any liability you may incur as a result of the use of this site. You have an understanding that you are financially responsible for all reservations performed by you.

5. PRIVACY

As a customer of VinaTravel you are guaranteed complete privacy. All personal data and credit card information submitted to us will be handled with 100% confidentiality.

6. CONFIRMATION

VinaTravel & Trading Co., Ltd. will send you an e-mail message confirming each reservation made. We do not sell individual customer names or other private profile information to third parties and have no intention of doing so in the future.

We respect and will continue to respect the privacy of our customers who use the VinaTravel & Trading Co., Ltd.limited reservations system.

7. EXCLUSION OF WARRANTY

VinaTravel & Trading Co., Ltd.and third party providers do not warrant the completeness or availability for a particular purpose of any of the content or data found on this site.

8. LIMITATION OF LIABILITY

In no event shall VinaTravel & Trading Co., Ltd.or third party providers be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, incidental or consequential damages of any kind (including to lost profits or lost savings), whether based in contract, tort or otherwise, which arises out of or in any way connected with any use of this site or content found herein.

The foregoing terms and conditions shall apply to both contract and negligence claims.

9. INDEMNIFICATION

You shall defend and indemnify VinaTravel & Trading Co., Ltd.and third party providers and distributors from and against any claim or cause of action brought by or on your behalf in excess of the liability described herein or by third parties as a result of your use of this Web Site.

10. RELATIONSHIP

The relationship between VinaTravel & Trading Co., Ltd.and you will be that of independent contractors, and neither of us nor any of our respective officers, agents or employees will be held or construed to be partners, joint ventures, fiduciaries, employees or agents of the other.

11. ADDITIONAL TERMS

Additional terms and conditions may apply to reservations, purchases of goods and services and other uses of portions of this site, and you agree to abide by such other terms and conditions.

12. ENTIRE AGREEMENT

These terms and conditions contain the entire agreement between us relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing.

If you have any comments or questions about the hotel reservation, please feel free to contact us: